PRIVACY POLICY

At Glosslabz, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how Glosslabz (“Glosslabz”, “we”, “us” or “our”) collects, uses, stores and protects personal information when you visit our website, contact us, request a quotation or book one of our mobile car detailing services.

This policy applies to customers and visitors using our website and services across Hertfordshire, London and surrounding areas.

1. Who We Are

Glosslabz provides professional mobile car detailing and vehicle care services.

For the purposes of applicable UK data protection law, Glosslabz is responsible for the personal information we collect and process in connection with our services.

Business: Glosslabz – Precision Mobile Detailing

Telephone / WhatsApp: 07351 996309

Website: www.glosslabz.co.uk

Service Area: Hertfordshire & London

2. Information We May Collect

We may collect personal information when you contact us, make an enquiry, request a quotation, book a service or otherwise interact with Glosslabz.

This information may include:

• Your name
• Telephone number
• Email address
• Home, work or service address
• Postcode
• Vehicle make and model
• Vehicle registration number
• Details about the condition of your vehicle
• Photographs or videos of your vehicle
• Details of services you have requested
• Booking dates and appointment information
• Messages sent through WhatsApp, email, social media or our website
• Payment and transaction information
• Feedback, reviews and customer service correspondence
• Technical information relating to your use of our website

We only aim to collect information that is reasonably necessary for providing and managing our services.

3. How We Collect Your Information

We may collect personal information directly from you when you:

• Contact Glosslabz by telephone
• Contact us through WhatsApp
• Send us an email
• Complete a website enquiry or booking form
• Request a quotation
• Make a booking
• Communicate with us through social media
• Purchase one of our services
• Leave a review or provide feedback
• Subscribe to marketing communications
• Interact with our website

Some technical information may also be collected automatically when you visit our website through cookies or similar technologies.

4. How We Use Your Personal Information

We may use your information to:

• Respond to enquiries
• Provide quotations
• Arrange and manage bookings
• Provide mobile detailing services
• Contact you regarding an appointment
• Confirm, reschedule or cancel bookings
• Process payments
• Maintain customer and transaction records
• Provide customer support
• Respond to complaints or concerns
• Improve our services
• Manage our website
• Protect our business against fraud or misuse
• Comply with legal and regulatory requirements
• Send marketing communications where permitted

We will not use your personal information for purposes that are incompatible with the reasons it was originally collected unless permitted or required by law.

5. Our Lawful Basis for Processing Information

Under UK data protection law, we must have a lawful basis for processing personal information.

Depending on the circumstances, we may process your information because:

Contract

Processing is necessary to provide a quotation, manage your booking or deliver a service you have requested.

Legitimate Interests

Processing may be necessary for our legitimate business interests, such as managing customer enquiries, improving our services, protecting our business and maintaining appropriate business records.

We will consider your privacy rights when relying on legitimate interests.

Consent

We may rely on your consent for certain activities, particularly some forms of direct marketing or optional cookies.

Where processing is based on consent, you can withdraw your consent at any time.

Legal Obligation

We may process or retain certain information where necessary to comply with legal, tax, accounting or regulatory obligations.

6. Booking & Service Information

When you request or book a detailing service, we may need information about you, your location and your vehicle.

This can include:

• Customer name
• Contact details
• Service address
• Vehicle make and model
• Vehicle registration
• Vehicle condition
• Requested services
• Appointment information
• Relevant vehicle photographs

We use this information to assess the work required, provide quotations and complete the requested service.

7. Vehicle Photographs & Videos

Glosslabz may photograph or record vehicles before, during or after detailing.

These images may be used for:

• Recording the condition of a vehicle
• Documenting work carried out
• Customer service purposes
• Internal records
• Showcasing our detailing work
• Website content
• Social media
• Marketing materials

Where appropriate, we may obscure vehicle registration numbers or other identifying information.

If you do not want photographs or videos of your vehicle used for marketing purposes, please tell us before your service begins.

8. Payments

When you make a payment, certain payment information may be processed by banks, card processors or other payment providers.

Glosslabz does not need to retain complete payment-card information where transactions are handled through an external payment provider.

Payment providers may process your information according to their own privacy policies and legal obligations.

9. WhatsApp, Telephone & Messaging

If you contact Glosslabz using WhatsApp, telephone, SMS, email or social media, we may retain relevant correspondence to:

• Respond to your enquiry
• Prepare a quotation
• Manage your booking
• Maintain customer service records
• Resolve disputes or complaints

Your use of third-party communication platforms may also be subject to the privacy policies of those providers.

10. Marketing Communications

Where permitted by law, we may contact customers about Glosslabz services, promotions, detailing offers or other relevant updates.

You can ask us to stop sending marketing communications at any time.

You can do this by using any unsubscribe option provided or by contacting Glosslabz directly.

Stopping marketing communications will not prevent us from contacting you where necessary regarding an existing booking, payment, enquiry or service.

11. Cookies & Website Analytics

Our website may use cookies and similar technologies.

Cookies are small files stored on your device that can help websites function correctly and provide information about how visitors use them.

Depending on our website configuration, cookies may be used for:

• Essential website functionality
• Remembering user preferences
• Website security
• Understanding website traffic
• Measuring website performance
• Analytics
• Marketing and advertising

Where legally required, non-essential cookies will only be used after obtaining appropriate consent.

You can also manage cookies through your browser settings.

12. Google & Other Third-Party Services

Our website may use third-party services such as mapping, analytics, reviews, social media, payment or communication services.

These providers may collect or process information when you interact with their features.

Where third-party services process personal information independently, their own privacy policies may apply.

13. Sharing Your Personal Information

Glosslabz does not sell your personal information.

We may share information with trusted third parties where reasonably necessary to operate our business or provide our services. These may include:

• Website hosting providers
• Website and IT service providers
• Payment processors
• Accounting or bookkeeping providers
• Communication providers
• Analytics providers
• Professional advisers
• Government, regulatory or law-enforcement authorities where legally required

We aim to disclose only the information reasonably necessary for the relevant purpose.

14. How We Protect Your Information

We take reasonable organisational and technical measures to protect personal information against:

• Unauthorised access
• Loss
• Misuse
• Alteration
• Disclosure
• Accidental destruction

However, no internet-based system or electronic storage method can guarantee absolute security.

15. How Long We Keep Your Information

We will not keep personal information for longer than reasonably necessary.

The period for which information is retained will depend on factors including:

• Why the information was collected
• Whether you remain a customer
• Legal requirements
• Tax and accounting obligations
• Warranty or service requirements
• The need to resolve complaints or disputes

When information is no longer required, we will take reasonable steps to delete or securely dispose of it.

16. Your Data Protection Rights

Depending on the circumstances, UK data protection law may give you rights regarding your personal information.

These can include the right to:

• Request access to personal information we hold about you
• Ask us to correct inaccurate information
• Ask us to delete certain personal information
• Request restriction of processing
• Object to certain types of processing
• Request transfer of certain information
• Withdraw consent where we rely on consent
• Object to direct marketing

These rights are subject to legal requirements and exceptions.

If you would like to exercise a data protection right, please contact Glosslabz.

We may need to verify your identity before completing certain requests.

17. Children’s Privacy

Glosslabz services are intended for vehicle owners and customers arranging vehicle detailing services.

Our website and services are not specifically directed at children, and we do not knowingly seek to collect personal information from children unnecessarily.

18. Links to Other Websites

Our website may contain links to third-party websites, social media platforms or other online services.

Glosslabz is not responsible for the privacy practices of external websites.

We recommend reviewing the privacy policy of any third-party website you visit.

19. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to:

• Our services
• Our website
• The way we process information
• Technology
• Legal or regulatory requirements

The latest version will be published on our website with an updated revision date.

20. Complaints

If you have concerns about how Glosslabz has handled your personal information, please contact us first so that we have an opportunity to investigate your concern.

You may also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s data protection regulator.

21. Contact Glosslabz

If you have questions about this Privacy Policy, want to exercise your data protection rights or have concerns about how your information is handled, please contact us:

Glosslabz – Precision Mobile Detailing

Telephone / WhatsApp: 07351 996309

Service Area: Hertfordshire & London

Website: www.glosslabz.co.uk

Important: This Privacy Policy is general website content and is not legal advice. Before publishing, Glosslabz should ensure it accurately reflects the website’s actual setup, particularly any booking system, contact forms, analytics, Meta Pixel, Google Analytics, payment providers, email marketing tools and cookies being used.